A furious Evri delivery driver has been dismissed after being filmed in a heated exchange with a customer who complained about a 'chucked' parcel, raising serious concerns about delivery service standards.
A UK restaurant's brutally honest sign targeting customers who fail to show up for reservations goes viral, sparking debate about restaurant etiquette and no-show culture.
Online retail giant Amazon Prime has sparked outrage after a customer service representative mocked a woman's engagement ring purchase, prompting widespread criticism and calls for better staff training.
A woman's unusual request for restaurant staff to slice her birthday cake has sparked heated debate online after her story went viral on social media.
A London waitress went viral after publicly challenging a customer who left no gratuity. The heated exchange raises questions about tipping culture in UK hospitality.
A mother's routine McDonald's trip turned into a fast food fiasco when her £40 order was swapped for a single cheeseburger in a jaw-dropping drive-thru mix-up that's gone viral.
Exclusive investigation reveals alarming customer service failures at premium credit card providers Citi and Chase, leaving elite cardholders stranded without promised benefits and support.
Exclusive analysis reveals Taco Bell's drive-thru service is accelerating past competitors, with revolutionary technology and customer experience innovations setting new industry standards across the UK.
Popular podcaster Theo Von experiences 'dehumanising' treatment at Pennsylvania Dunkin' Donuts as staff mock his order and appearance in viral incident.
TopCashback users report significant delays in Tesco Bank Clubcard reward payments, with some waiting months for promised cashback amid customer service frustrations.
A landmark case in Japan sees a restaurant owner take legal action against abusive customers, challenging the country's deep-rooted service culture where customer misconduct often goes unpunished.
A furious shopper was left stunned after John Lewis dispatched a cheap face cream instead of the premium iPhone they ordered. The retail giant faces criticism as customer demands answers about the missing £550 device.
A ScotRail train guard went above and beyond to help a vulnerable passenger reach Fort William after she missed her connection, showcasing extraordinary compassion on Scotland's railways.
A Melbourne mother's life turned upside down when HSBC suddenly froze her account without explanation, leaving her unable to access her own money for essential expenses in a shocking case of banking bureaucracy gone wrong.
Once the undisputed king of online retail, Amazon now faces a crisis of customer confidence as delivery failures, counterfeit goods, and deteriorating service plague its operations.
Exclusive: Build-A-Bear Workshop employee suspended after viral video shows shocking confrontation with customer's assistance dog in Manchester store. Disability rights groups demand action.
Virgin Media issues automatic refunds and bill credits after billing error affects thousands of UK customers - here's what you need to know
A customer who tried to return faulty Dr Martens boots received a brand new pair AND kept the originals in a remarkable warehouse mix-up that's gone viral.
Analysis reveals Telstra could gain significant market advantage and pricing power following Optus's catastrophic network outage that left millions without emergency access.
Furniture giant DFS apologises after customer complaint about misleading colour name for £1,599 sofa goes viral on social media.
Exclusive: A frustrated NAB customer reveals why he's abandoning the banking giant after what he calls a 'complete system failure' left him fighting for his own money.
A Primark customer's emotional appeal about shopping etiquette has sparked nationwide discussion about retail behaviour and common courtesy in stores.
A Brisbane Subway customer was left feeling a wave of national pride when a staff member crafted a stunning edible Australian flag using carefully placed ingredients on his sub, in a heartwarming act that has since gone viral.
A Starbucks barista in the US refused service to conservative commentator Charlie Kirk, alleging his customised drink order was a 'racist' coded message. The incident, which Kirk broadcast to his millions of followers, has ignited a fierce debate over fre
A British hairdresser's shocking hidden camera meltdown, hurling foul insults at a client, has gone viral, exposing a nightmare salon experience and sparking outrage.
A Starbucks barista in the US refused to serve conservative commentator Charlie Kirk's 'Mint Majesty' tea, citing company policy on custom names. The incident, shared by Kirk himself, has ignited a fierce online debate about customer service and political
A Starbucks barista in the US ignited a firestorm after refusing to write 'Charlie Kirk' on a customer's cup, citing company policy. The incident, involving the conservative Turning Point USA founder, has triggered a intense debate on political bias and c
Shocking footage captures an Amazon delivery driver in a fit of rage deliberately crashing his van into a parked car in Surrey. The victims, a young couple, were left with a £4,000 repair bill and a shocking response from the retail giant.
A woman's attempt to return a decade-old Harrods sandwich for a refund has sparked disbelief and gone viral, raising questions about consumer rights and food safety at the iconic London store.
A Lloyds Banking Group customer reveals how a system error mistakenly linked her identity to her twin sister, leaving her unable to access her new credit card and trapped in a bureaucratic loop for weeks.