In a shocking display of road rage, an Amazon delivery driver has been caught on camera deliberately slamming his van into a parked car, leaving a young couple facing a staggering £4,000 repair bill. The entire incident was captured on the victims' dashcam in a quiet residential street in Surrey.
The Moment of Impact
The footage shows the Amazon-liveried van driver, apparently infuriated after a minor disagreement over road space, execute a shocking manoeuvre. He reverses at speed before lurching forward and ramming directly into the stationary vehicle. The force of the impact sent the car jolting backwards, causing significant damage to the front end.
A Chilling Response from Amazon
Upon reporting the vandalism, the car's owners, Charlie and Lauren Board, were met with what they describe as an "infuriating" and "passing the buck" response from the retail behemoth. Amazon's initial customer service replies were dismissive, offering little more than a standardised apology and effectively denying responsibility for their contractor's actions.
"It's been an absolute nightmare," stated Mr. Board. "We provided clear video evidence, and their lack of urgency and accountability has been astounding. They initially tried to claim it was a private matter between us and the driver."
The Aftermath and Ongoing Battle
The couple's Fiat 500 was left with a smashed bumper, broken headlight, and damaged bonnet and wing. Their insurance excess and the potential impact on their no-claims bonus added financial insult to injury. For days, Amazon failed to take meaningful action, leaving the couple in a state of limbo and frustration.
Public Outcry Forces Action
It was only after the video began circulating online and the story gained media traction that Amazon's tone changed. Facing a potential public relations disaster, the company finally issued a more substantive statement, confirming they had contacted the couple and were "working directly with their delivery service partner to investigate and make this right."
The case highlights the ongoing issues surrounding the accountability of gig economy giants and their third-party contractors, raising serious questions about who is responsible when things go drastically wrong on the doorstep.
