Popular American comedian and podcaster Theo Von has found himself at the centre of a customer service nightmare after staff at a Pennsylvania Dunkin' Donuts branch subjected him to what he described as 'dehumanising' treatment.
The incident occurred at the Shamokin, Pennsylvania location where Von stopped during his comedy tour. According to the comedian's emotional account on social media, staff members openly mocked both his beverage order and physical appearance.
The Humiliating Encounter
Von detailed how employees laughed at his simple coffee order and made derogatory comments about his looks within earshot. "They were just laughing at me ordering," Von explained, visibly upset in his video recounting the event. "They were making fun of the way I look."
The situation escalated when staff allegedly continued their mocking behaviour even after recognising the comedian from his popular podcast, 'This Past Weekend'.
Social Media Backlash
The viral story has sparked widespread outrage among Von's substantial fanbase and the broader public. Social media platforms have been flooded with comments condemning the staff's behaviour, with many calling for boycotts and demanding accountability from Dunkin' corporate.
Customer service experts have weighed in, highlighting this as a textbook example of how establishments should not treat patrons, regardless of their celebrity status.
Corporate Response
Dunkin' Donuts has since issued a formal apology through their corporate communications team. A spokesperson stated they were "deeply concerned" by the allegations and have launched an internal investigation into the Shamokin branch's practices.
The company emphasised their commitment to providing a welcoming environment for all customers and promised appropriate action would be taken based on their findings.
This incident serves as a stark reminder of the importance of basic customer service dignity and the power of social media to hold businesses accountable for their staff's conduct.
