Ryanair has ignited a storm of criticism after introducing a bonus scheme for staff who catch passengers with oversized cabin luggage. The budget airline's latest move has been branded as 'punitive' and 'anti-consumer' by furious travellers and union representatives alike.
The Controversial Policy
Under the new system, Ryanair employees receive financial incentives for identifying bags that exceed the airline's strict cabin baggage dimensions. While the company claims this ensures 'fairness for all passengers', critics argue it creates an adversarial relationship between staff and customers.
Passenger Outrage
Social media has exploded with complaints from travellers who feel targeted by the policy. Many report feeling 'hunted' by staff eager to claim their bonuses, with some passengers claiming they were charged fees for bags that previously passed without issue.
Union Concerns
Aviation unions have raised serious concerns about the scheme, warning it could damage staff-passenger relations and create unnecessary conflict. 'This bonus system turns cabin crew into baggage police rather than customer service professionals,' said a union spokesperson.
Ryanair's Defence
The airline maintains that the policy simply enforces existing rules more consistently. A Ryanair spokesperson stated: 'Our cabin baggage policy is clearly communicated, and this initiative ensures all passengers follow the same rules.'
The controversy comes as airlines increasingly look for ways to maximise revenue from ancillary services, with baggage fees becoming a significant income stream for budget carriers.
