Flight delays and cancellations can turn any holiday into a nightmare, but did you know you could be entitled to compensation? A travel expert has shared the legal rights passengers often overlook when their flights go awry.
Your Rights Under UK and EU Law
Under UK and EU regulations, passengers are protected by EU261, a law that ensures compensation for significant delays, cancellations, or denied boarding due to overbooking. This applies even post-Brexit, as the UK has retained these protections.
When Can You Claim?
- Delays: If your flight arrives more than 3 hours late at your destination.
- Cancellations: If your flight is cancelled with less than 14 days' notice.
- Overbooking: If you're denied boarding due to the airline overselling seats.
How Much Can You Get?
Compensation amounts vary based on flight distance:
- Short-haul (under 1,500km): £220 per passenger.
- Medium-haul (1,500km–3,500km): £350 per passenger.
- Long-haul (over 3,500km): £520 per passenger.
Exceptions to the Rule
Airlines may avoid paying if the disruption was caused by "extraordinary circumstances", such as extreme weather, political unrest, or security risks. However, technical faults or staffing issues typically don't qualify.
How to Claim
- Gather evidence (boarding passes, flight details, and photos of airport boards).
- Submit a claim directly to the airline.
- If rejected, escalate to the Civil Aviation Authority (CAA) or use a claims management firm.
Remember, you have up to 6 years to claim in the UK, so don't assume it's too late!
