Thousands of Amazon Prime Video subscribers were left frustrated on Tuesday evening as the popular streaming platform suffered a major outage across the United Kingdom.
The technical meltdown struck during peak viewing hours, leaving viewers unable to access their favourite shows and movies. Social media platforms quickly flooded with complaints from disgruntled customers reporting identical issues with the service.
Nationwide Disruption
Users from London to Manchester and Edinburgh to Cardiff reported being unable to stream content, with many encountering error messages instead of their anticipated evening entertainment. The outage appeared to affect multiple devices including smart TVs, gaming consoles, and mobile applications.
One frustrated viewer tweeted: "Just settled down for movie night and Prime Video has completely crashed. What's going on @AmazonHelp?"
Technical Troubles Mount
The problems began emerging around 8 PM BST, with outage tracking websites showing a dramatic spike in reported issues. DownDetector, which monitors service disruptions, recorded over 2,000 complaints within the first hour of problems appearing.
Common issues reported by users included:
- Error messages when attempting to play content
- Complete failure to load the Prime Video interface
- Frozen screens during playback
- Login problems across multiple devices
Amazon's Response
Amazon acknowledged the issues through their official support channels, stating they were "aware of the problem and working on a resolution." However, they provided no immediate timeline for when normal service would resume.
This isn't the first time Amazon's streaming service has faced technical difficulties. Similar outages have occurred in recent months, though tonight's disruption appears particularly widespread across the UK.
As of 10 PM BST, some users reported gradual restoration of service, though many remained affected by the ongoing technical problems.
