A growing crisis is unfolding across Cornwall as older residents find themselves increasingly isolated from essential services, according to shocking new research from Age UK.
The Disappearing High Street
The picturesque county of Cornwall is witnessing a rapid decline in traditional high street services, with banks and post offices closing at an alarming rate. This leaves many elderly residents, particularly those uncomfortable with technology, struggling to access basic financial and government services.
New research conducted by Age UK and Opinium reveals that nearly half (49%) of older people in the South West lack confidence performing tasks online. This digital divide is creating significant barriers for Cornwall's ageing population.
Real People, Real Struggles
The statistics paint a concerning picture:
- 49% of older South West residents lack digital confidence
- Many face challenges with online banking and service applications
- Physical alternatives are becoming increasingly scarce
"As more services move exclusively online and high street options vanish, we're creating a perfect storm of exclusion," explained a spokesperson for Age UK. "Older people who've managed their affairs perfectly well for decades suddenly find themselves locked out of essential services."
The Human Cost of Digital Transition
The shift towards digital-first services isn't just inconvenient—it's creating genuine hardship. Older residents report:
- Difficulty accessing pensions and benefits
- Challenges proving identity for government services
- Increased isolation as community hubs disappear
- Growing anxiety about managing daily affairs
One Cornwall resident shared: "I've banked at the same branch for 40 years. Now it's closed, and I'm expected to do everything on a computer. At 78, it's not that simple for me."
Call for Action
Age UK is urging service providers and local authorities to maintain physical access points and provide better support for those transitioning to digital services. The charity emphasizes that while technological progress is inevitable, it shouldn't come at the cost of excluding vulnerable members of society.
As Cornwall continues to attract retirees while its high street services diminish, this issue is likely to affect even more households in the coming years.
