A six-year-old boy with a life-threatening condition had his dream trip to Disneyland Paris ruined after a ticket mix-up left his family stranded in the resort village for two days. Layton Chapman, who has quadriplegic cerebral palsy and epilepsy, was granted a four-day trip by the Make-A-Wish Foundation, but upon arrival, the family was told they were two days late and would have to check out the next day.
The mix-up meant the family could not access the theme park and were confined to Disney Village, which his mother, Danielle Huart, described as 'like a prison'. Despite Disney eventually providing a room, they were not given a Genie card for park access. A fast-track pass offered as compensation did not work, and staff refused to let them use it, leading to an embarrassing escort to customer services.
Ms Huart said: 'They marched us to customer services and they even turned us away. It was so embarrassing getting marched past all the other families, like we’d done something wrong. This was his last and only wish he will get and it was ruined.' The family also faced issues with a birthday meal planned for Layton, which was initially refused due to the booking error.
After complaints, the family eventually received correct tickets and enjoyed a day and a half in the park, meeting a few characters. Layton smiled throughout, but his mother said: 'This is probably his only chance at a holiday.' A Disneyland Paris spokeswoman said: 'We regret this particular wish did not meet the guest’s expectations and we are now closely working with the family to resolve the situation.'
