Two baggage handlers at Luton Airport are under investigation after a passenger filmed them throwing luggage from a plane's hold. The footage, uploaded to social media by Rob Button, is believed to have been taken after a Wizz Air flight from Poznan, Poland.
Azzurra, an Italian company contracted by Wizz Air for baggage handling, has apologised. The firm stated it would deal with the matter internally. Luton Airport is not responsible for ground handling services, a spokesperson confirmed.
Mr Button told the Metro: 'I could see them throwing the bags without any care for anyone's belongings. It's the disregard they had that bothered me.' He added that he filmed for only a short while, but that it clearly showed how they unload the luggage.
Azzurra's UK station co-ordinator, Gennaro Carcassa, said: 'We continuously strive to meet customer and stakeholder expectations and I apologise on behalf of the company that in this instance those expectations have not been met. The individual employees identified in the footage are now under investigation and the matter will be dealt with via our internal company procedures.'
A Luton Airport spokesman said: 'We expect all third parties operating at London Luton Airport to uphold our high standards. Where this is not the case, we work with our airline partners and their ground handling agents to take any appropriate action.'
