New research from The Retail Trust reveals that two in five retail workers experience abuse from customers weekly, with 42% considering quitting their jobs. The survey highlights incidents of shouting, spitting, threats, and physical assault.
Workers report a noticeable increase in difficult and abusive behaviour, prompting many to leave the sector. The findings underscore a growing crisis in retail, where staff routinely face hostility.
The Retail Trust is calling for greater protection and support for employees. The charity urges customers to treat staff with respect and for employers to implement stricter policies against abuse.
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