A family in Florida was left disgusted after their doorbell camera captured a food delivery driver committing a series of unhygienic acts with their order, raising serious questions about food safety standards in the gig economy.
Shocking Footage Captures Delivery Fiasco
The incident occurred on Sunday in Orange Park, Florida, roughly 15 miles south of Jacksonville. Trena Brown explained that her daughter had ordered a box of boneless wings through the DoorDash platform. However, the delivery took a disturbing turn, all recorded by the family's Ring doorbell camera.
The video shows the unidentified delivery driver arriving at the Browns' home. As he approaches, he accidentally drops the container of wings. One of the boneless wings spills onto the ground. In a move that horrified the family, the driver is seen picking the fallen wing up from the floor and placing it back into the container.
The driver then paused, licked his fingers, and used his foot to wipe a smudge of wing sauce off the ground before walking away as if nothing had happened.
Family's Reaction and Calls for Action
Fortunately, the Browns checked the footage before eating. Trena Brown told local outlet WJXT that her daughter was particularly upset by the driver's lack of honesty. "Mom, all he had to do was knock on the door and say, 'Hey, it was really one boneless wing out of 12 that dropped on the ground. I dropped this, just wanted to let you know'," her daughter said.
Since the unsettling event, Brown has stopped ordering food online. She has urged DoorDash to take firm action against the driver involved, suggesting he may be unsuited to food delivery. "If he can't deliver food with due care, then maybe there's something else out there for him to do," she stated.
Brown also called for the company to reinforce its training for drivers. "I'm not really sure what the training is, but maybe it's time to bring the drivers in or require them to have some type of training," she added.
DoorDash's Response and Wider Context
In a statement to WJXT, DoorDash said the experience was "well below the level of service we aim to provide" and "certainly not the experience we want customers to have." The company confirmed the driver had been issued a warning and that the incident remained under investigation.
This case highlights the minimal barriers to entry for gig economy delivery work. According to DoorDash's own website, signing up "takes just a few minutes" and most drivers "can start earning within days," with no prior experience required. The company promotes the idea that to earn money, "all you need is a smartphone and a mode of transportation."
This is not the first unusual DoorDash incident in Florida recently. In November, police officers in the state completed a delivery themselves after arresting the intoxicated driver who was concerned his customer wouldn't get their order.
