Lloyds Bank has issued guidance for customers using Google Pay, clarifying that the service allows payments exceeding contactless card limits. However, the bank warns it may restrict the value or number of payments made via Google Pay, advising customers to carry their debit or credit card as a backup.
A customer recently reached out to Lloyds on social media after struggling to add a new credit card to Google Pay. The bank responded, explaining that a chip-and-PIN transaction is often required to enable contactless and digital wallet use. If the issue persists, customers are advised to send a direct message for further assistance.
Customers can activate Google Pay through the Lloyds mobile banking app by logging in, selecting 'Card' in the bottom right corner, and choosing 'Google Pay'. They then need to locate the desired card, select 'Add to Google Pay', confirm card details, and accept terms and conditions. Alternatively, setup is possible via the Google Wallet app by downloading it, choosing 'Add to Google Wallet', and following on-screen instructions.
The bank's clarification comes amid growing use of digital wallets, with Lloyds reminding customers that contactless limits may still apply to physical cards, but Google Pay transactions can exceed these limits subject to the bank's restrictions.
