London Zoo Chief Resigns Amid Workplace Conduct Investigation
London Zoo CEO resigns in workplace behaviour probe

High-Profile Resignation Rocks London Zoo

The chief executive of London Zoo has unexpectedly resigned from his position while facing an internal investigation into allegations of unacceptable workplace behaviour. Matthew Gould, 54, stepped down from his role at the Zoological Society of London (ZSL) last week, cutting short his tenure that began in September 2022 at the world's oldest scientific zoo.

Investigation Findings and Swift Departure

In a letter circulated to staff members, Jim Smith, ZSL's chair of trustees, revealed that an investigation into claims of unacceptable workplace behaviour had determined that Mr Gould's conduct failed to meet the organisation's expected standards. The communication, obtained by The Times, specifically noted that Matthew Gould resigned before the investigation had reached its conclusion.

The letter emphasised the institution's commitment to maintaining proper workplace standards, stating: "We are committed to living up to our values at every level of the organisation and ensuring a safe, respectful and inclusive workplace for everyone." Mr Smith confirmed that the executive director of ZSL has assumed the role of interim chief executive, with a focus on leading the organisation with honesty, integrity and accountability at its heart.

Distinguished Career Takes Unexpected Turn

Matthew Gould brought an impressive CV to his role at London Zoo, having previously served in Downing Street and as British ambassador to Israel for five years. He joined the Cabinet Office and the Department for Culture, Media and Sport before taking on a crucial pandemic-era role as the first chief executive of NHSX, where he became known as the architect behind the NHS Covid pass.

Since his departure from ZSL, Gould has updated his LinkedIn profile to indicate he's "plotting my next move", signalling his intention to remain active professionally. His connections extend to high-profile political figures, including being a close friend of former chancellor George Osborne, whom he met at St Paul's School chess club and for whom he spoke at his 2023 wedding to Thea Rogers.

A ZSL spokesperson confirmed the contents of the staff letter while clarifying that the investigation was not related to ZSL's financial operations. They stressed that the matter had been addressed promptly and appropriately, with no wider implications for staff or operations. The spokesperson declined to share further details, describing it as an internal matter, but affirmed that ZSL's work continues unchanged with a commitment to maintaining a supportive and respectful workplace culture.

Gould's enthusiasm for the London Zoo role was evident when he initially took the position, telling The Times: "It is a job I have coveted for decades. When a friend and fellow ambassador was appointed to the role a few years ago, any joy I felt for him was obliterated by a sharp jealousy that he had got my job." His departure marks a significant transition for both the institution and the former government official whose career has taken an unexpected turn.