A new study has found that one in seven people in the UK are using AI chatbots for health advice instead of consulting their GP. The poll of over 2,000 individuals revealed that 15% have turned to chatbots, with a quarter of those citing long NHS waiting lists as the reason.
Researchers at King's College London analysed the data and highlighted potential risks. Among those who used chatbots, a fifth said the technology did not encourage them to seek professional opinion, and a similar proportion decided against a consultation based on something the chatbot told them.
Professor Graham Lord, lead author, described the trend as creating 'an unregulated AI healthcare system alongside the NHS'. He stressed the need for transparency and safety measures, noting that responsibility often falls on clinicians when AI goes wrong, even if they have limited control over its use.
The study also found divided opinions on AI in clinical decision-making, with 37% in favour and 38% against. Younger adults (18-24) were more opposed (49%) than those over 65 (36%). Previous research has shown that some AI tools, like Google AI Overviews, can provide false or misleading health information.
Professor Victoria Tzortziou Brown of the Royal College of General Practitioners called the findings 'highly concerning'. She warned that AI cannot examine patients or make safe clinical judgments, and urged patients to use trusted sources like NHS.uk and to contact a healthcare professional if concerned.
