A heavily pregnant mum was left stunned after being turned away from a McDonald's drive-thru – simply because she was on foot.
The woman, who was too large to fit comfortably in a car, attempted to order food at the drive-thru in Westminster but was refused service due to the chain's strict 'no walkers' policy.
McDonald's states that drive-thru lanes are 'exclusively for customers in vehicles', citing safety concerns. However, the mum argued that exceptions should be made for those with mobility issues.
Public Backlash Over Policy
The incident has sparked outrage online, with many calling the rule 'ridiculous' and 'inhumane'. Critics argue that fast-food chains should accommodate pregnant women, disabled individuals, and others who may struggle with standard access.
One social media user wrote: 'If a heavily pregnant woman can’t get served, who exactly is this policy protecting?'
McDonald's Responds
McDonald's has defended its policy, stating that pedestrians in drive-thru lanes pose a safety risk due to moving vehicles. A spokesperson said: 'We encourage customers who are not in vehicles to order via our app or inside the restaurant.'
However, campaigners insist that businesses must do more to ensure accessibility for all customers, especially those with limited mobility.
