The Department for Work and Pensions (DWP) has disclosed data on the number of in-person Personal Independence Payment (PIP) assessments being audio recorded by third-party providers. The information, released via a Freedom of Information request, covers recordings made by Capita, Serco, Maximus and Ingeus.
PIP, worth up to £737 a month for those qualifying for both enhanced daily living and mobility components, is a non-means-tested benefit for individuals with long-term health conditions or disabilities. Assessments are conducted by health professionals contracted by the DWP, with providers covering specific regions: Maximus in Northern England, Capita in the Midlands, Wales and Northern Ireland, Serco in South West and South Central England, and Ingeus in the South East, London and East Anglia.
As part of the welfare reform bill, the DWP plans to automatically record PIP assessments, with claimants able to opt out. The assessment is not a medical examination but a discussion about how a condition affects daily life. Claimants are advised to have their PIP evidence form handy and to discuss the impact of their condition in detail, even if already outlined in the form.
During face-to-face assessments, claimants may be asked to perform physical tasks but should not feel compelled to do anything they cannot normally do. For telephone assessments, claimants should explain tasks step-by-step, as assessors will note mental state and social interaction. Claimants can bring someone aged 16 or over to the assessment for support.
