Lloyds, Nationwide, and NatWest customers are among millions urged to use a three-digit hotline to combat bank impersonation scams. The service, promoted by Martin Lewis's MoneySavingExpert (MSE), provides a quick way to verify if a call from your bank is genuine.
What is the 159 Hotline?
The 159 number, operated by Stop Scams UK, works similarly to 101 for police or 111 for the NHS. Launched in 2021, it allows UK banking customers to securely reach their bank after receiving a suspicious call. MSE advises: "If you receive a call from your 'bank' that doesn't feel right, hang up and dial 159. You'll be connected directly to your actual bank, which can confirm if the call was genuine."
Is 159 Free to Use?
Calls to 159 are typically included in your mobile or landline free minute allowance. While Ofcom may eventually mandate it as a free universal service like 999, no exact date has been set.
Which Banks Are Supported?
As of June 2026, the following banks can be contacted via 159:
- Bank of Ireland UK
- Bank of Scotland
- Barclays
- Cater Allen Private Bank
- Chase
- Co-operative Bank
- Danske Bank
- First Direct
- Halifax
- HSBC
- Lloyds
- Metro Bank
- Modulr
- Monzo
- Nationwide Building Society
- NatWest
- Revolut
- Royal Bank of Scotland
- Santander
- Spring
- Starling Bank
- Tide
- True Potential
- TSB
- Ulster Bank
- Virgin Money
- Zempler Bank
Remember: never assume an unexpected call from your bank is genuine. If in doubt, hang up and dial 159.
