Gloucester services on the M5 has been ranked the best motorway service station in Great Britain, according to a survey by consumer group Which?. The station scored an overall rating of 85%, earning five-star ratings in categories including shops, food and drink, facilities, cleanliness, convenience, accessibility and outside space.
The survey, based on experiences from more than 4,000 Which? members across nearly 100 service stations, placed Tebay in Cumbria second, followed by Rugby (Moto), Cairn Lodge in Lanarkshire, and Leeds Skelton Lake (Extra) in the top five. Gloucester and Tebay are both owned by Westmorland Family, which also owns Cairn Lodge.
At the bottom of the rankings was Bridgwater in Somerset, also operated by Moto, with a customer score of 23% and one-star ratings across all categories. Leeming Bar in North Yorkshire was second-worst with a score of 26% and one-star ratings. Moto owns 37 stations, including nine in the bottom ten.
Ken McMeikan, chief executive of Moto Hospitality, defended the company's performance, citing a larger Transport Focus study from summer 2023 that gave Moto a 94% satisfaction score. He said Moto is investing heavily in improvements and will review the specific issues raised by Which? panel.
