Time is rapidly running out for thousands of John Lewis customers to claim compensation that could see them receiving up to £500 each. The retail giant is facing legal action over allegations it misled shoppers with its famous "Never Knowingly Undersold" price promise.
What's This All About?
The proposed collective action claims that John Lewis's long-standing price match pledge wasn't quite what it seemed. According to legal representatives, customers who made purchases between specific dates may have been misled by the retailer's marketing promises.
Who Can Claim and When?
If you shopped at John Lewis between October 2018 and January 2024, you could be eligible to join this compensation claim. The crucial deadline for registering your interest is Friday, August 2, 2024 – meaning shoppers have just weeks left to act.
How Much Could You Receive?
While individual payouts will vary, legal experts suggest successful claimants could receive between £10 and £500 depending on their shopping history during the relevant period. The claim alleges that customers paid more than they should have due to the retailer's pricing policies.
What John Lewis Says
The retailer has strongly defended its position, stating: "We are robustly defending the claim and are confident in our case. Our Never Knowingly Undersold promise is something we're proud of and we've always been transparent with our customers about how it works."
How to Get Involved
Shoppers need to register with the legal firm handling the collective action before the August deadline. There's no upfront cost to join the claim, with legal fees being covered on a "no win, no fee" basis.
This case represents one of the largest consumer actions against a UK retailer in recent years, highlighting growing scrutiny over retail pricing practices and consumer protection rights.
