Potholes are a growing concern for motorists, causing serious damage to vehicles. These hazardous craters form due to water damage, surface cracks, and heavy traffic, worsening over time. If you've hit a pothole and suffered damage to yourself, your vehicle, or your bicycle, you may be entitled to compensation.
Who to Contact for a Pothole Claim
The organization you need to contact depends on the road's location and classification. According to Gov.uk, you should inform the relevant body about the damage and why they are liable. Provide the exact location (road name, nearest marker post or identifiable feature), date, and time of the incident.
England
Most A-roads and motorways are managed by National Highways. Check if this applies to your road. In London, red routes are handled by Transport for London (call 0343 222 1234, 8am-8pm daily). For other English roads, contact the local council. Identify the council using the postcode where the damage occurred. Also report the defect to warn other drivers.
Wales
Trunk roads (most A-roads and motorways) are managed by Traffic Wales (call 0300 123 1213). For other roads, contact the local council to report the problem and inquire about compensation.
Scotland
Trunk roads are maintained by BEAR Scotland (north west and south east routes) and Amey (south west and north east routes). For other roads, contact the local council.
Northern Ireland
Apply online to the Department for Infrastructure for all road types.
Evidence and Tips
According to Money Saving Expert, a pothole typically needs to be at least 40mm deep (height of two 20p coins). Even if shallower, you can still claim but it may be tougher. Demonstrate the pothole caused the damage, e.g., via a mechanic's written confirmation.
Collect proof promptly: photograph the pothole (if safe, never on a motorway) and measure its depth. Capture close-ups and shots showing its position with nearby signs. Also photograph damage to your vehicle.
