Energy suppliers in the UK will be required to fix faulty smart meters within 90 days under new rules set to take effect from early May, the regulator Ofgem has announced. Failure to comply could result in fines or legal action.
The move aims to address widespread issues with smart meters that stop sending automatic readings, leaving households with 'dumb' meters. Currently, many customers face long delays for repairs, losing potential savings on energy bills.
Under the new regulations, suppliers must also replace all smart meters still using 2G or 3G networks before those services are switched off by 2033. Additionally, households are now eligible for £40 compensation if installation appointments are missed or delayed beyond six weeks.
Minister for Energy Consumers Martin McCluskey said: 'Smart meters are already helping millions of people manage their energy use and save on bills. But we know far too many people can be waiting several months for their smart meter to be fixed – and losing money in the process.'
Victoria Bacon, Director of Communications at Smart Energy GB, noted that over 70% of energy meters in Britain are now smart, with 85% of users satisfied. She added that the new rules should 'reassure households and encourage more smart meter installations'.
