A UK postman faces criticism after a homeowner's CCTV captured him lazily tossing a package onto a car roof instead of delivering it to the door. The resident brands the act 'pure disrespect'.
New research reveals the psychological torment of being trapped on hold. Discover why the same 30-second tune can induce anxiety, anger, and a feeling of being utterly forgotten by modern customer service.
Iconic department store Macy's executes a remarkable retail revival, with shares skyrocketing after addressing customer frustrations head-on. Discover the strategy behind their impressive comeback.
Home Bargains shoppers are in uproar over new self-service tills, with many threatening to boycott the discount retailer over what they call an 'out of hand' and frustrating shopping experience.
A furious customer at a Birmingham wig shop launched a violent rampage, throwing displays and threatening staff after being refused a refund, in a shocking incident caught on CCTV.
An exclusive investigation into a luxury London nanny agency, Celina, reveals shocking customer complaints over stained baby milk bottles, unprofessional conduct, and a refusal to refund. Discover the full story of a parent's nightmare.
A woman's expensive coat was ruined by food stains at a restaurant, igniting a fierce online debate about responsibility and etiquette. Discover the viral story that has everyone talking.
A delivery driver for Evri has been caught in a shocking act of deception after fabricating a note from a 'struggling mum' to excuse the failed delivery of a 92-year-old's vital medical supplies.
Marks & Spencer is dishing out free £15 vouchers to customers who faced long queues or poor service. Here's how to check if you're eligible and claim your compensation.
Fashion retailer New Look could be put up for sale by its South African owners, Brait, as the high street brand grapples with challenging market conditions and a significant debt burden.
A simple request to remove a dog from a UK restaurant has ignited a fiery nationwide debate. Discover the divided public opinion, the owner's defence, and what this reveals about Britain's evolving social norms regarding pets in public spaces.
A family's half-term holiday was ruined after a Travelodge in Weston-super-Mare gave away their pre-paid room, despite a 250-mile journey. Their story exposes a growing customer service crisis in the budget hotel sector.
British retailers face an unprecedented shoplifting epidemic with offences reaching their highest level since 1969, while police fail to pursue 70% of cases, leaving traders furious and demanding government action.
A UK shopper tells of her shock after being handed a lifetime ban from Aldi and TK Maxx for a bizarre misunderstanding over a pair of boots. The incident has sparked debate over retail security protocols.
Exclusive: A UK homeowner reveals how a devastating banking glitch left him unable to pay his mortgage, pushing him to the brink of financial ruin and highlighting a growing crisis in customer service failures.
A Manly cafe is at the centre of a social media firestorm after a woman was allegedly told to give up her stool to make way for a 'better customer', igniting a fierce debate on hospitality and public shaming.
A Black Scottish content creator's viral TikTok video, where he hilariously contrasts his natural accent with an 'English' one for customer service, has ignited a vital discussion on identity, race, and linguistic bias in the UK.
A London restaurant, Little Kitchen in Chelsea, has ignited a firestorm by adding a 10% 'entitlement' surcharge to diners' bills, claiming it compensates for 'high maintenance' customers. Patrons and industry critics have blasted the move as 'offensive' a
Cornwall Energy, a UK gas and electricity provider, has been hit with a hefty £1.8 million penalty by regulator Ofgem for severe customer service and billing failures, leaving thousands of households in distress.
A British family's eagerly awaited trip to Disneyland Paris was abruptly cancelled after the resort invalidated their tickets, citing a 'technical error', leaving them devastated and over £1,000 out of pocket.
A Perth resident has lashed out at Australia Post after a frustrating delivery ordeal, calling the service 'utterly unacceptable' and vowing to take his business elsewhere.
A tradesman's brutally honest response to a customer's one-star review has sparked a heated debate online. Find out why his no-nonsense approach has divided opinions.
A Wetherspoons employee shares insider tips on how to succeed in the fast-paced world of hospitality, from handling stress to mastering customer service.
A recent survey reveals that 45% of UK consumers have experienced subpar service in the last 12 months, with long wait times and unresolved complaints topping the list of frustrations.
Discover the official rankings of the best UK banks in 2024. Find out which banks lead in customer service, digital banking, and overall satisfaction.
Starbucks announces a bold new strategy to address one of the biggest customer complaints, aiming to enhance service speed and efficiency across its UK stores.
A restaurant server was left speechless after a diner handed them a list of outrageous demands. From specific seating to customised dishes, the requests have sparked debate online.
A New Jersey restaurant sparked outrage after staff allegedly broke a family's table when their credit card was declined, leaving a mother and her children humiliated.
A traveller shares their incredible experience with an airline's customer service team after a last-minute flight cancellation left them stranded.
Lloyds Banking Group announces the closure of 45 branches across the UK, impacting Halifax and Bank of Scotland customers. Find out the locations and what alternatives are available.