A prestigious London nanny agency catering to affluent families is facing severe backlash after a damning complaint exposed alleged unprofessionalism and shocking hygiene failures, including baby bottles caked in 'disgusting' old milk stains.
The parent, who wishes to remain anonymous, paid a hefty £180 fee to Celina Nanny Agency for a temporary nanny to care for their infant. What was supposed to be a professional service quickly devolved into a parent's worst nightmare.
A Catalogue of Concerns
The complaint details a series of alarming issues that emerged almost immediately:
- Hygiene Negligence: The nanny provided was allegedly unaware of how to prepare a simple bottle of formula milk. Most shockingly, she presented bottles for the baby that were visibly stained with old, rancid milk.
- Lack of Basic Skills: Beyond the hygiene issues, the nanny demonstrated a concerning lack of fundamental childcare knowledge, raising serious questions about the agency's vetting process.
- Unprofessional Demeanour: The parent reported that the nanny's overall conduct and attitude fell far short of the professional standards expected from a high-end agency.
A Refusal to Rectify
Upon reporting these serious failings, the parent was met with a wall of resistance from Celina Nanny Agency. Despite the clear breach of service and hygiene standards, the agency flatly refused to issue a refund for the £180 fee.
The agency's response, dismissing the valid concerns, has sparked outrage and calls for greater accountability in the unregulated childcare sector.
This incident raises critical questions about the oversight of nanny agencies in the UK and the safeguards in place for parents paying a premium for peace of mind.
