Metro Bank customers have reported significant distress after an IT glitch left them unable to make payments and, in some cases, showed negative balances. The bank acknowledged a 'short delay' affecting payments but customers continued to complain hours later about duplicate charges and missing funds.
Social media was flooded with complaints. One customer, Colleen, demanded compensation, stating people had missed work and were unable to buy food. Emily Gregory reported duplicate charges on her account, leaving her unable to purchase anything. Tanya Pegler highlighted the urgency, needing food and nappies for her children.
Leah Lovena Cairnie described waking up to a negative balance of £500, while another customer reportedly saw minus £7,000. Common issues included unauthorised overdrafts and duplicate payments, preventing customers from paying for travel or rent.
Metro Bank apologised and said the issue was resolved, but acknowledged some customers might still see delays or inaccurate balances. The bank stated it was prioritising processing earlier payments to minimise impact.
This incident adds to a series of IT failures at UK banks this year, including outages at NatWest, Santander, and Barclays, raising concerns about the reliability of banking systems.
