M&S issuing £15 vouchers to shoppers - claim yours now
Marks & Spencer is dishing out free £15 vouchers to customers who faced long queues or poor service. Here's how to check if you're eligible and claim your compensation.
Category : Search result: customer
Cracker Barrel's 'Woke' Rebrand Sparks Fury and Sales Crash
Iconic US restaurant chain Cracker Barrel faces a fierce customer backlash and plummeting sales after a drastic 'woke' rebrand alienates its conservative core base. The brand's attempt to modernise its values has been met with accusations of betrayal and
Customer berates NYC Georgian restaurant owner over accent
A viral video captures a shocking incident of xenophobia at a New York City Georgian restaurant, where a customer verbally attacked the owner for his accent. The confrontation has sparked widespread condemnation and support for immigrant businesses.
UK Restaurant's 'No Dogs' Policy Sparks Heated National Debate
A simple request to remove a dog from a UK restaurant has ignited a fiery nationwide debate. Discover the divided public opinion, the owner's defence, and what this reveals about Britain's evolving social norms regarding pets in public spaces.
Plus-Size Passenger Wins Southwest Airlines Refund for Extra Seat
A plus-size traveller's fight for inclusivity leads to a groundbreaking refund from Southwest Airlines after being forced to purchase an extra seat. Discover the details of this landmark travel policy shift.
Cracker Barrel fury over logo redesign
Cracker Barrel Old Country Store, the beloved American restaurant chain, is facing a massive backlash from loyal patrons after unveiling a controversial redesign of its iconic logo, a move fans are calling a betrayal of its heritage.
Family's 250-Mile Travelodge Nightmare After Room Given Away
A family's half-term holiday was ruined after a Travelodge in Weston-super-Mare gave away their pre-paid room, despite a 250-mile journey. Their story exposes a growing customer service crisis in the budget hotel sector.
Italian restaurant charges €8 for background music
A pizzeria in Italy faces a customer backlash and accusations of 'scandalous' hidden costs after adding an €8 'background music' surcharge and 45p for freshly ground pepper to a couple's bill.
McDonald's Employs STEM to Tackle Big Mac Meal Complaints
McDonald's UK launches a groundbreaking STEM-based strategy to revamp its iconic Big Mac meal, addressing long-standing customer feedback on value and experience.
Shopper banned for life from Aldi and TK Maxx over boots
A UK shopper tells of her shock after being handed a lifetime ban from Aldi and TK Maxx for a bizarre misunderstanding over a pair of boots. The incident has sparked debate over retail security protocols.
Mortgage Nightmare After Bank's System Error Empties Account
Exclusive: A UK homeowner reveals how a devastating banking glitch left him unable to pay his mortgage, pushing him to the brink of financial ruin and highlighting a growing crisis in customer service failures.
Manly Cafe's 'Stoolgate' Sparks Social Media Fury
A Manly cafe is at the centre of a social media firestorm after a woman was allegedly told to give up her stool to make way for a 'better customer', igniting a fierce debate on hospitality and public shaming.
Black Scot's Viral Accent Video Challenges UK Stereotypes
A Black Scottish content creator's viral TikTok video, where he hilariously contrasts his natural accent with an 'English' one for customer service, has ignited a vital discussion on identity, race, and linguistic bias in the UK.
Sainsbury's Car Park Rated Best in the UK
A Sainsbury's supermarket car park in a quaint English town has been officially rated the best in the UK, scoring a perfect 5 stars for its cleanliness, safety, and ease of use in a new national survey.
Wetherspoon Reinstates Baked Potato After Customer Revolt
JD Wetherspoon makes a dramatic U-turn, reinstating the classic baked potato with fillings after a swift and fierce customer backlash. Pub tycoon Sir Tim Martin personally intervenes.
Urgent Matalan Recall Over Dangerous Glass Lamps
Matalan has issued an urgent product recall for two bestselling homeware items sold nationwide due to a serious safety hazard that could lead to injury.
London restaurant's 'entitlement' surcharge sparks fury
A London restaurant, Little Kitchen in Chelsea, has ignited a firestorm by adding a 10% 'entitlement' surcharge to diners' bills, claiming it compensates for 'high maintenance' customers. Patrons and industry critics have blasted the move as 'offensive' a
Aldi shopper's fury over 'dangerous' trolley design flaw
An Aldi customer has sparked a heated online debate after exposing a major safety issue with the supermarket's trolleys. The shopper's viral post highlights a design flaw that many claim is an accident waiting to happen, forcing the retailer into a defens
Ofgem fines energy supplier £1.8m for service failures
Cornwall Energy, a UK gas and electricity provider, has been hit with a hefty £1.8 million penalty by regulator Ofgem for severe customer service and billing failures, leaving thousands of households in distress.
Shopper escorted from Sports Direct in changing room row
A shopper was left humiliated after being escorted from a Sports Direct store in a dispute over changing room policy. The incident, caught on camera, raises questions about consumer rights and retail staff training.
UK Family's Disneyland Paris Trip Cancelled Over Ticket Row
A British family's eagerly awaited trip to Disneyland Paris was abruptly cancelled after the resort invalidated their tickets, citing a 'technical error', leaving them devastated and over £1,000 out of pocket.
Perth customer slams 'disgraceful' Australia Post service
A Perth resident has lashed out at Australia Post after a frustrating delivery ordeal, calling the service 'utterly unacceptable' and vowing to take his business elsewhere.
Arby's customers ranked among worst in fast food
A new study reveals Arby's patrons are considered some of the most difficult in the fast-food industry. Discover the surprising reasons behind the ranking.
Tradie's savage reply to bad review goes viral
A tradesman's brutally honest response to a customer's one-star review has sparked a heated debate online. Find out why his no-nonsense approach has divided opinions.
Wetherspoons worker reveals 7 secrets to hospitality success
A Wetherspoons employee shares insider tips on how to succeed in the fast-paced world of hospitality, from handling stress to mastering customer service.
Builder threatens to bury customer in concrete
A heated argument between a builder and his client escalates into threats, with the builder vowing to bury the customer in concrete. The incident, caught on camera, has sparked outrage online.
Olympian charged extra for removing pizza toppings
A British Olympian was left outraged after an Italian restaurant charged her extra to remove toppings from her pizza. The bizarre incident has sparked debate over restaurant pricing policies.
NAB account freeze leaves customers fuming
Angry NAB customers report frozen accounts and inaccessible funds, sparking outrage and demands for answers. Is your money safe?
45% of UK Consumers Suffer Poor Service
A recent survey reveals that 45% of UK consumers have experienced subpar service in the last 12 months, with long wait times and unresolved complaints topping the list of frustrations.
Best UK Banks 2024 Rankings Revealed
Discover the official rankings of the best UK banks in 2024. Find out which banks lead in customer service, digital banking, and overall satisfaction.
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