Commonwealth Bank (CBA) experienced a major outage on Monday, leaving many customers unable to access their accounts for several hours. The disruption affected the bank's Netbank app and online services, preventing users from checking balances, transferring funds, and making payments.
Several customers reported that their account balances appeared as zero, causing significant concern, particularly as the end of the tax year approaches. Credit card services appeared to be unaffected during the outage.
CBA acknowledged the issue on Twitter at 10:44am AEST, stating they were investigating. The bank later confirmed at 4pm that services were being restored, but did not disclose the cause of the lengthy outage.
In a statement, CBA apologised for the inconvenience and noted that some payments may be delayed as services are brought back online. The bank's call centre experienced high volumes, and branch staff were unable to provide additional information.
