High-street retail giant Matalan has been forced to issue an urgent recall for two of its popular homeware products, warning customers that they pose a serious risk of injury.
The immediate recall affects the 'Glass Hurricane Lamp with Handle' and the 'Glass Fluted Hurricane Lamp', both sold in stores across the UK and online. The retailer has identified a critical manufacturing defect that makes the products unsafe for use.
The Safety Hazard
The primary danger lies in the glass component of the lamps. Matalan has confirmed that the glass can suddenly shatter or break during normal use. This presents a severe risk, as sharp shards of glass could cause serious lacerations or other injuries to anyone nearby.
This type of fault is classified as a major safety incident by product safety regulators, necessitating immediate action from the retailer.
What You Need to Do
If you have purchased either of these lamps, Matalan urges you to stop using them immediately. The company has outlined a simple process for customers to get a full refund:
- Stop using the lamp immediately. Handle it with care to avoid breakage.
- Return the product to your nearest Matalan store. You do not need to have the original receipt or packaging.
- You will receive a full refund to your original payment method. The refund will be processed instantly in-store.
Matalan has stated that no proof of purchase is required, acknowledging that the items may have been received as gifts. The safety of its customers is their highest priority.
Official Statement and Contact Information
In an official statement, a Matalan spokesperson said: "The safety of our customers is our absolute priority. We have taken the immediate decision to recall these products and urge any customers who have purchased them to return the items to their nearest Matalan store for a full refund. We apologise for any inconvenience caused."
Customers seeking further information are advised to contact Matalan's Customer Services team directly for assistance.
