Halifax explains refund rules after ATM fails to dispense cash
Halifax has outlined its refund process after a customer was left £112 out of pocket when a cash machine in Guatemala failed to dispense money. Learn how to dispute a transaction.
Category : Search result: banking customer service
HSBC bans staff Christmas jumpers after customer feedback
HSBC has instructed customer-facing staff not to wear festive jumpers this Christmas, following feedback that they can appear insensitive during serious financial discussions.
Swiss Vote: Women in National Service?
Swiss voters decide on a landmark referendum to require women to perform national service, a move supporters say boosts cohesion but critics warn burdens women. Find out the result.
Six Banks Earn Top Which? Recommended Provider Badge
Discover the six banks crowned best for current accounts by Which?, including two new winners. Learn why loyalty often goes unrewarded and how to benefit from top features.
Six Banks Earn Which? Recommended Provider Badge
Which? reveals six recommended current account providers for 2025. Discover which banks offer the best features and how loyalty could cost you hundreds. Compare accounts now!
Which? names best UK current accounts for 2025
Consumer champion Which? reveals its top-rated current account providers for 2025. Discover which banks scored highest and why millions are urged to consider switching for better perks and service.
Fourth US Bank Collapses as First Republic Fails
First Republic Bank becomes latest casualty in American banking turmoil, with JPMorgan acquiring assets in dramatic federal intervention following SVB, Signature and Silvergate failures.
Premier Nationwide Building Society Shuts Down
Exclusive: Premier Nationwide Building Society ceases operations, leaving customers seeking alternative banking solutions. Full details on the closure and consumer guidance.
HMRC failed 85 million taxpayer calls in decade
Shocking figures reveal HMRC failed to answer 85 million taxpayer calls over ten years, exposing a broken customer service system leaving millions frustrated and unheard.
UK Banking Crisis: Customers Report Empty Accounts
Thousands of British banking customers face financial chaos as Santander, Barclays and Halifax experience severe technical failures causing accounts to show zero balances and disappearing transactions.
Nationwide's £1.8bn customer payout shocks banking sector
Exclusive: Nationwide Building Society announces unprecedented £1.8 billion payout to 3.4 million members following financial success, while challenger banks face profit squeeze.
Monzo hires Google veteran for African expansion drive
Former Google and Standard Chartered executive Hussain Elius appointed as Monzo's Head of International Markets to drive African expansion strategy
Lloyds Faces Major Fine Over Spanish Property Scandal
Exclusive: Lloyds Banking Group could face substantial penalties after UK regulators uncovered serious misconduct in its Spanish property investment scheme affecting thousands of customers.
Nationwide payment delays hit thousands after tech glitch
Nationwide Building Society confirms major payment delays affecting thousands of customers after technical glitch disrupts processing systems. Here's what you need to know.
HSBC sued over Bernie Madoff profits in major lawsuit
HSBC confronts explosive legal action alleging the banking giant knowingly profited from Bernie Madoff's notorious Ponzi scheme while ignoring clear warning signs in the largest fraud in Wall Street history.
Nationwide announces major branch network changes
Nationwide Building Society announces significant restructuring across its UK branch network, affecting opening hours and services at multiple locations.
Lloyds Bank explains customer access problems
Lloyds Banking Group explains ongoing technical issues affecting mobile and online services, with customers reporting login problems and payment failures.
NatWest Announces Major Banking Overhaul
NatWest Group reveals strategic transformation plan affecting Ulster Bank operations, customer services, and regional banking infrastructure across the UK and Ireland.
Lloyds and Schroders forge wealth management alliance
Lloyds Banking Group announces strategic partnership with Schroders plc to create a new wealth management venture, combining Lloyds' extensive customer base with Schroders' investment expertise.
ANZ Banking App Crashes in Nationwide Outage
Thousands of ANZ customers across Australia were left stranded as both the mobile app and internet banking services crashed simultaneously, sparking fury and financial anxiety.
Lloyds Banking Group Hit by Major Service Outage
Thousands of UK banking customers were left stranded as Lloyds Banking Group services crashed, leaving accounts inaccessible and payments failing across multiple major banks.
Waitress confronts customer over zero tip in London restaurant
A London waitress went viral after publicly challenging a customer who left no gratuity. The heated exchange raises questions about tipping culture in UK hospitality.
Australian banks ignore customer hardship requests
Exclusive investigation reveals major Australian banks are systematically failing customers in financial distress, with thousands of hardship requests going unanswered as cost-of-living pressures mount.
Elite Credit Card Service Meltdown: Customers Abandoned
Exclusive investigation reveals alarming customer service failures at premium credit card providers Citi and Chase, leaving elite cardholders stranded without promised benefits and support.
NatWest student account chaos leaves thousands stranded
Exclusive investigation reveals how NatWest's system failures have trapped students in banking chaos, with frozen accounts and mounting financial stress across UK campuses.
Westpac tightens savings rules for younger customers
Major Australian bank Westpac introduces stricter conditions for younger customers seeking competitive savings rates, requiring regular deposits and balance growth to qualify.
Bank closes Palestine activists' account
A couple campaigning for Palestinian rights have had their joint account abruptly closed by Yorkshire Building Society, raising concerns about financial discrimination against activists.
Nationwide alert: Check accounts for duplicate payments
Nationwide Building Society warns customers about duplicate payments issue affecting thousands - here's what you need to know and how to check if you're affected.
Tesco Bank cashback delays hit TopCashback users
TopCashback users report significant delays in Tesco Bank Clubcard reward payments, with some waiting months for promised cashback amid customer service frustrations.
Lloyds Bank cuts 1,600 jobs in restructuring
Lloyds Banking Group reveals plans to slash 1,600 jobs while creating 830 new roles in strategic restructuring. The changes affect multiple locations including Bristol and Edinburgh as the bank accelerates its digital transformation.
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