Thousands of EE and BT mobile customers across the UK were left without service on Thursday as a major network outage disrupted calls, texts, and data connectivity. The disruption, which lasted for several hours, sparked widespread complaints from users struggling to stay connected.
Reports of the outage began flooding in during the early afternoon, with customers taking to social media to vent their frustration. Many businesses relying on mobile services for operations were also impacted, leading to delays and communication breakdowns.
What Went Wrong?
While neither EE nor BT has confirmed the exact cause of the outage, experts speculate it could be linked to a technical failure in the core network infrastructure. Engineers worked urgently to restore services, but some users reported intermittent connectivity even after the main issue was resolved.
Customer Reactions
Affected customers expressed anger over the lack of immediate communication from the providers. "I couldn’t even check my emails or make calls—this is unacceptable," said one frustrated user. Others questioned whether they would receive compensation for the downtime.
What’s Next?
EE and BT have since issued apologies, assuring customers that full service has been restored. However, the incident raises concerns about the reliability of UK telecom networks, especially as digital dependency grows.
