Telecoms giant BT has been slapped with a hefty compensation bill after failing to meet service standards for thousands of customers. Over 11,000 affected households and businesses are set to receive payouts totalling £1.3 million following an investigation by regulator Ofcom.
Who Qualifies for Compensation?
The compensation applies to customers who experienced:
- Delays in installing new broadband or landline services
- Missed engineer appointments
- Service restoration failures
Affected customers between March 2022 and February 2023 will automatically receive payments ranging from £20 to £80, depending on the severity of the service failure.
BT's Response
A BT spokesperson stated: "We apologise to customers who didn't receive the service they deserved. We've implemented improvements to prevent these issues recurring."
How to Claim Your Refund
Eligible customers don't need to take action - BT will automatically process refunds:
- Payments will appear as credits on bills
- Former customers will receive cheques
- All refunds should be processed by September 2024
This marks the latest in a series of Ofcom interventions in the telecoms sector, following similar actions against Virgin Media and TalkTalk in recent years.
