Ever wondered what flight attendants are really thinking when they greet you with a smile? A former cabin crew member has lifted the lid on the surprising list of activities strictly forbidden while in uniform, as well as the covert tactics used during service.
The Five Forbidden Acts in Uniform
Barbara Bacilieri, a travel influencer who spent 14 years as a flight attendant, has detailed five key prohibitions she had to adhere to while wearing her airline's colours. The 33-year-old explained that the rules are designed to maintain a professional image and ensure safety.
"Kissing and public displays of affection are prohibited," Barbara stated. The ban extends to all forms of smoking, including tobacco and vape pens. For crew members trying to quit smoking, there's an additional restriction: they are not allowed to chew gum, a rule that explicitly includes "blowing bubbles".
Perhaps one of the more unexpected rules concerns hot drinks. "Drinking coffee at the boarding gate is also forbidden," she revealed. Unsurprisingly, alcohol consumption is strictly banned. However, Barbara was quick to clarify that water is not denied to anyone.
The Covert Passenger Assessment
Barbara also shared that the friendly greeting passengers receive upon boarding is far more than a simple welcome. It is, in fact, a critical moment of assessment conducted in mere seconds.
"When you board the plane and we greet you with a smile, we're actually assessing you in seconds," she explained. "While we say 'welcome' or 'hello', we're observing if you're walking with any difficulty. We're checking if you're nervous or apparently under the influence of alcohol. Whether you're travelling with babies or people who might need assistance."
This swift evaluation serves a vital safety purpose. Crew members are also identifying potential helpers. "And also if you could be helpful in an emergency, for example, if you seem strong or have medical training," Barbara added.
The 'Secret Water' Service Trick
In another intriguing revelation, Barbara described why flight attendants sometimes serve water discreetly. This practice, she said, is a clever trick learned on the job to prevent a "domino effect" of requests that can disrupt the service flow, especially on longer flights.
"If a passenger asks for a glass of water, we give it to them secretly," she said. "Water is contagious. If someone sees a flight attendant walk by with a cup in their hand, passengers in other seats immediately start asking for the same. That's why, when we carry it, we hide it."
Barbara emphasised this is not a formal airline policy but a practical strategy developed through experience. She also offered a tip to passengers: instead of hitting the call button for water, which can create more work, it's better to quietly pop to the galley and ask.
These insights from Barbara Bacilieri offer a fascinating glimpse into the unseen protocols and quick-thinking strategies that define the daily routine of cabin crew, where professionalism and proactive planning are always in the air.
