British holidaymakers who booked with travel agency Regen Central Ltd may not get their money back after the company went into liquidation on January 13, according to Companies House records. The firm, founded in 2011 in Hertfordshire, sold flight and hotel packages to destinations in Europe and Southeast Asia, and also operated under the names One Haji & Umrah, Regen Travels, and Oneworld Travels.
The Civil Aviation Authority (CAA) confirmed the company ceased trading as an Air Travel Organisers' Licence (ATOL) holder last week. ATOL is a UK scheme that provides financial protection for package holidays, entitling customers to refunds or repatriation if their travel company fails. However, the CAA stated that Regen Central Ltd had no outstanding ATOL-protected bookings, meaning no refunds will be issued under the scheme.
Bookings sold as accommodation only, non-flight packages, or flight-only bookings for which tickets were issued are not covered by ATOL. The CAA advised customers who believe they are owed a refund for an ATOL-protected booking to contact them via email at claims@caa.co.uk.
Despite the collapse, One Hajj & Umrah and Oneworld Travels have received positive reviews on Google, with customers praising their service and professionalism. Other UK travel companies that have closed in the past year include Ickenham Travel Group Ltd, Great Little Escapes LLP, and Jetline Travel Ltd.
