A Hertfordshire-based travel company that sold package holidays for 17 years has ceased trading, with the Civil Aviation Authority (CAA) confirming that no refunds will be issued to customers.
The Collapse of Regen Central Ltd
Regen Central Ltd, which was founded in 2009 and sold flight and hotel packages, officially went into liquidation and stopped trading last week. The company, which had its base in London, operated under several trading names including One Haji and Umrah, Regen Travels, and Oneworld Travels.
Its operations, which spanned Europe, South East Asia, and the Middle East, were conducted through websites such as regentravels.com and oneworld-travels.com. The CAA listed the company's failure on its ATOL (Air Travel Organiser's Licence) page, stating it ceased trading as a licence holder on January 13, 2026.
No ATOL Refunds for Customers
Typically, the ATOL scheme guarantees that holidaymakers receive refunds if a travel company collapses. However, in this case, the CAA's announcement delivered a significant blow.
The statement clarified: 'We understand the company had no outstanding ATOL-protected bookings.' This critical detail means that no refunds will be issued through the protection scheme.
The CAA further noted that bookings sold as accommodation-only, non-flight packages, or flight-only bookings where tickets were already issued are not covered by ATOL. Customers who believe they are owed money for an ATOL-protected booking under Regen Central's licence are advised to contact the CAA via email at claims@caa.co.uk.
A Trend of Travel Industry Failures
Regen Central is not the only travel firm to face difficulties recently. The UK sector has seen several high-profile collapses.
In a notable example from last year, the Ickenham Travel Group ceased trading after 55 years of operation. It also traded under names like Abu Dhabi Holidays and Letsgo2.
Furthermore, Great Little Escapes stopped trading as an ATOL holder in June 2025 after 22 years, and Jetline Holiday lost its ATOL licence last year. These incidents highlight ongoing challenges within the travel industry, reminding consumers of the importance of checking a company's ATOL status and understanding the limits of financial protection before booking.
