A British holidaymaker has exposed what she describes as a 'predatory' hotel scam after being hit with an unexpected £100 smoking fee - despite being a non-smoker.
The Shocking Discovery
What should have been a relaxing getaway turned into a financial nightmare when the traveller received her final bill. "I was absolutely stunned," she recounted. "They claimed I'd been smoking in the room, but I don't even smoke. There was no evidence, no smell, nothing."
How Hotels Justify These Charges
Many establishments include clauses in their terms and conditions allowing them to impose substantial cleaning fees if they suspect guests have smoked indoors. However, the burden of proof often falls unfairly on the customer.
Protect Yourself: Essential Tips
- Document Everything: Take photos and videos of your room upon arrival and departure
- Know Your Rights: Understand that hotels must provide evidence, not just accusations
- Check Reviews: Research previous guests' experiences with unexpected charges
- Dispute Immediately: Challenge any unfair fees before payment processing
- Get Everything in Writing: Ensure all communications are documented
The Wider Problem
This isn't an isolated incident. Consumer protection agencies report increasing numbers of travellers facing similar unjustified charges across the UK hospitality industry.
"It feels like they're banking on people just paying without questioning," the victim noted. "But we shouldn't let them get away with it."
Fighting Back Successfully
After persistent challenges and demanding proper evidence, the traveller successfully had the charge reversed. Her story serves as a warning to all UK holidaymakers to remain vigilant against what some are calling the latest travel scam.
