Police were called to a Glasgow venue last weekend after a Willy Wonka-themed event, billed as an immersive 'celebration of chocolate', descended into chaos. Families who paid up to £35 per ticket arrived to find a sparsely decorated warehouse with plastic props, a small bouncy castle, and backdrops pinned to walls, instead of the promised giant mushrooms, candy canes, and chocolate fountains.
The event, organised by House of Illuminati, was abruptly cancelled hours after opening following angry complaints from early attendees. However, later ticket holders, some of whom travelled substantial distances, were not informed and are now demanding refunds for travel costs. A Facebook group set up by furious families described the event as a 'farce' and organisers as 'cowboys', with many reporting children crying in disappointment.
Paul Connell, an actor hired for the event, told STV News he was shocked to find none of the promised props or special effects. 'My heart sank looking around … I just felt sad because I was aware of how many kids were going to be coming through,' he said. Connell was told to improvise when he questioned the script, and at the end, children were given only jelly beans and lemonade.
Police Scotland confirmed officers attended the venue after complaints. In a statement, House of Illuminati apologised for the 'very stressful and frustrating day', blaming last-minute letdowns. Full refunds are being processed, which may take up to 10 days.
