Travel chaos has erupted for countless passengers as Aer Lingus implements widespread flight cancellations, leaving holidaymakers and business travellers stranded and seeking answers. If you're among those affected, understanding your rights is crucial to navigating this frustrating situation.
What to Do Immediately When Your Flight is Cancelled
Discovering your Aer Lingus flight has been grounded can be stressful, but taking swift, organised action can significantly improve your outcome. Follow these essential steps:
- Check your email and Aer Lingus app immediately - The airline should notify you directly about cancellations and rebooking options
- Document everything - Take screenshots of your booking, cancellation notice, and any communication from the airline
- Don't rush to accept the first alternative - Aer Lingus must offer you a choice between rerouting or a full refund
- Keep all receipts - Any necessary expenses for food, accommodation, or transport may be reclaimable
Understanding Your Legal Rights Under UK Law
Despite Brexit, UK passengers remain protected by retained EU legislation (EC 261/2004), which provides strong consumer protections when flights are cancelled.
You're entitled to:
- A full refund of your ticket cost within seven days
- Alternate transportation to your final destination at the earliest opportunity
- Care and assistance including meals, refreshments, and hotel accommodation if required
- Financial compensation unless the cancellation resulted from extraordinary circumstances
Compensation Eligibility: What You Need to Know
Compensation amounts depend on your flight distance and delay duration upon arrival at your final destination:
- Short-haul flights (under 1,500km): £220
- Medium-haul flights (1,500-3,500km): £350
- Long-haul flights (over 3,500km): £520
Important note: Compensation isn't payable if the cancellation resulted from "extraordinary circumstances" - events beyond the airline's control like extreme weather, political instability, or security risks.
Practical Steps for Getting Your Money Back
If Aer Lingus cancels your flight, you have several options for recourse:
- Request a refund directly through Aer Lingus - This should be processed within seven working days
- Claim through your travel insurance - Check your policy for cancellation coverage
- Contact your credit card provider - Section 75 protection may apply for purchases over £100
- Use a claims management company - They handle the process for a percentage of your compensation
Many passengers successfully claim compensation themselves through the airline's online portal, saving on third-party fees.
Staying Informed During Ongoing Disruption
With travel disruption potentially continuing, regularly check the Aer Lingus website for updates and allow extra time for airport processing. Consider downloading the airline's mobile app for real-time notifications about your flight status.
Remember that airline staff are dealing with high-pressure situations, so maintaining patience and politeness while firmly asserting your rights will likely yield better results.
