Woolworths Introduces Larger Shopping Trolleys Nationwide
Woolworths shoppers across Australia have observed a subtle yet significant change in stores, as new, larger shopping trolleys are quietly replacing the older models. An employee recently shared on Reddit that approximately 200 new units were delivered to their store, with markings indicating the capacity has increased from 180 litres to 215 litres.
While this 35-litre increase might seem modest on paper, many customers report that the difference feels substantial in practice. One shopper humorously remarked, 'Might as well be a boat,' highlighting the perceived bulkiness of the new design.
Shopper Concerns Over Timing and Practicality
However, not all reactions have been light-hearted. Numerous shoppers have expressed frustration, questioning the logic behind introducing larger trolleys at a time when grocery prices remain painfully high. One customer commented, 'Okay but why? I can't afford to fill that up,' echoing widespread concerns about affordability in the current economic climate.
Practicality issues have also been raised, particularly regarding navigation in already crowded supermarkets. With online order trolleys often clogging aisles, many wonder how the larger trolleys will fit. One shopper asked, 'How on earth are larger trolleys meant to fit down the aisles with all the massive online carts?'
Accessibility and Weight Issues
Accessibility has emerged as another key concern. Some shoppers with physical limitations have found the new trolleys challenging to use. One individual shared, 'I grabbed one this morning and it was significantly heavier to push than the old design. As someone with a back injury, I ditched it and grabbed the shallow one that's half the weight.'
Others have pointed out the awkward timing of this change, with one commenter noting, 'In this economy, I'm surprised they haven't released a smaller basket instead.'
Broader Changes to Woolworths' Trolley Fleet
This rollout is part of Woolworths' broader strategy to update its trolley fleet, which includes expanding its Scan&Go technology. Following a successful trial in New South Wales, Woolworths began expanding Scan&Go trolleys into Victoria and Queensland in mid-2025.
The technology allows shoppers to sign in using their Everyday Rewards card, scan and bag groceries as they shop, and then pay at a self-serve checkout, aiming to streamline the shopping experience.
Scan&Go Expansion Details
Scan&Go trolleys were first trialled in ten NSW stores in August 2024, including locations such as Kellyville, Lane Cove, North Parramatta, Warringah Mall, and The Ponds. Woolworths has since confirmed the technology will roll out to another 25 supermarkets across three states.
- New South Wales: New locations include Neutral Bay Village, Hornsby, Mortdale, Richmond, and Erina.
- Victoria: Stores set to receive Scan&Go trolleys include Chirnside Park, Malvern, Mornington East, Rye, and St Helena, with Moonee Ponds joining later.
- Queensland: Shoppers will see them at stores including Burleigh Heads, Noosa, North Lakes, and Warner.
Customer Feedback and Future Outlook
In July 2025, Woolworths360 managing director Rob McCartney stated that customer feedback from the initial Scan&Go rollout had been positive. He said, 'After the initial rollout to ten stores across NSW, customers have told us using the Scan&Go Trolley has resulted in a faster and more convenient shopping experience.'
McCartney added that more than 70 percent of users were repeat customers, with young families particularly appreciating the technology for tracking spending in real time.
Whether the new, larger trolley design will prove as popular remains uncertain. For now, many shoppers are left wondering if bigger trolleys are truly what they need or simply another reminder of how expensive a full grocery shop has become in today's challenging economic environment.
