A Sydney fashion retailer has found itself at the centre of a social media storm after allegations of body-shaming surfaced this week. The controversy erupted when TikTok user @sarahjane shared a viral video claiming staff at General Pants' Sydney store made inappropriate comments about her size.
The Viral Complaint
In the emotional clip that's garnered over 500,000 views, the customer alleges she was told 'we don't carry your size' in a demeaning manner when asking for assistance. The video shows the distraught shopper leaving the store in tears, sparking immediate backlash from body positivity advocates.
Company Response
General Pants Co has since issued a statement saying they are 'deeply concerned' about the allegations and have launched an internal investigation. 'We pride ourselves on inclusive customer service and take these claims extremely seriously,' a spokesperson told Daily Mail Australia.
Social Media Reaction
The incident has divided social media users:
- Many are calling for boycotts of the retailer
- Some defend the staff, suggesting the interaction was misinterpreted
- Body positive influencers are sharing their own retail horror stories
This controversy comes as Australian retailers face increasing pressure to improve size inclusivity and staff training around sensitive customer interactions.
