Households across the UK could be entitled to compensation if their smart meters aren't working correctly, according to newly revealed rules. The guidelines, set by energy regulator Ofgem, outline when and how consumers can claim for faulty or non-functioning smart meters.
Who Can Claim Compensation?
Under the new rules, customers may be eligible for compensation if:
- Their smart meter fails to send automatic readings
- The device displays incorrect information
- Installation was delayed beyond the agreed timeframe
- Switching energy suppliers causes the meter to stop working
How Much Could You Receive?
Compensation amounts vary depending on the issue:
- £30 for delayed installation (after 14 days)
- £30 if the meter stops working after switching suppliers
- £30 for persistent technical faults lasting over 14 days
These payments will be automatically applied to energy bills rather than paid as cash.
Why These Rules Matter
With millions of smart meters installed across Britain, these compensation rules aim to protect consumers during the national rollout. Energy companies are required to comply with these standards, ensuring fair treatment for all customers.
If you suspect your smart meter isn't functioning properly, contact your energy provider immediately to discuss potential compensation.
