The Department for Work and Pensions (DWP) has clarified its process for Personal Independence Payment (PIP) claims, including when home visits may be offered. PIP provides financial support for individuals with long-term health conditions or disabilities, with payment levels based on the severity of need.
Peter Schofield, DWP permanent secretary, told the Work and Pensions Committee that many existing claimants may be missing out on higher payments. He urged claimants to report any deterioration in their health condition, as this could increase their entitlement.
Schofield highlighted the DWP's visiting service, which sent officers to people's homes in around 28,000 cases last year. These visits help claimants apply for changes to their PIP award. He explained that this service is for those with severe conditions, such as a woman in south London who was bed-bound and required round-the-clock care.
The DWP also operates a 'case management' system, where a representative calls claimants to guide them through the process and explain the reasoning behind their award. Schofield noted that this helps claimants understand decisions and trust the outcome, as letters can often be confusing.
For those receiving the enhanced rate for both daily living and mobility components, the maximum weekly payment is £187.45, paid every four weeks at £749.80.
