Concerns over jet fuel shortages have left many holidaymakers wondering what happens if their flight is cancelled. While UK flights have largely operated normally, there is anxiety that summer holidays could be disrupted. Several airlines have already cancelled flights, though some attribute this to rising fuel prices rather than outright shortages.
Which flights are most likely to be cancelled?
Flights on routes with multiple daily services, such as London to Alicante, are most at risk. This is because airlines can more easily reallocate passengers to another flight on the same day.
Your rights if your flight is cancelled
If you are booked on a UK or EU airline, or a carrier departing from one, the airline is obliged to get you to your destination. You can opt for a refund and rebook independently at a later date. However, if you accept an alternative route, the airline must get you to your destination at the 'earliest opportunity', usually within a day or two for budget and package carriers.
ABTA advises: 'If you choose the replacement flight, most airlines will book you on another of their flights to the same destination. However, if an alternative airline is flying there significantly sooner, you may have the right to be booked on that flight instead.'
If the airline suggests you make your own arrangements and claim costs later, keep all receipts and written confirmation that they agreed. Note that reimbursement can take several months.
Care and assistance
If your flight is delayed or cancelled and you are waiting for a new one, you are entitled to food and drink for reasonable waiting times, and accommodation if the delay is overnight. Costs must be reasonable; alcohol and expensive meals are not covered. Package holiday customers often have an advantage, as tour operators may extend stays or find alternative hotels.
Check your travel insurance policy, as you may be able to claim for delays depending on the length.
Compensation
You are entitled to compensation if your flight arrives more than three hours late and it is the airline's fault, such as insufficient bookings or a technical fault. However, if the cancellation is due to 'extraordinary circumstances' beyond the airline's control—like bad weather or security risks—compensation is unlikely. It is unclear whether the jet fuel crisis qualifies as extraordinary. If your claim is denied, check your travel insurance for possible coverage.
If you miss days of your holiday and cannot cancel hotel bookings, the airline is unlikely to refund these costs, so package holiday customers have better protection.
