Lloyds Bank has clarified its rules for cash withdrawals in branch after a customer query on social media. The bank stated that customers wishing to withdraw more than £5,000 over the counter must bring their debit card and PIN, along with two forms of identification.
Accepted IDs include a signed passport, UK/EU/EEA driving licence, debit card, or credit/chip & signature cards from Lloyds, Halifax, or Bank of Scotland. However, an MBNA card will not count as valid ID, the bank confirmed.
This clarification follows a separate reminder from Lloyds about changes to its cheque-cashing service at the Post Office. From 31 December, customers will no longer be able to deposit cheques at Post Office branches. Instead, they can use the mobile banking app or visit a branch.
To deposit cheques via the mobile app, customers should ensure a dark background behind the cheque and sufficient lighting for clear capture. The change also applies to Halifax and Bank of Scotland, with the group citing low usage as the reason for ending the service.
