Italian restaurant charges €8 for background music
A pizzeria in Italy faces a customer backlash and accusations of 'scandalous' hidden costs after adding an €8 'background music' surcharge and 45p for freshly ground pepper to a couple's bill.
Category : Search result: customer feedback
McDonald's Employs STEM to Tackle Big Mac Meal Complaints
McDonald's UK launches a groundbreaking STEM-based strategy to revamp its iconic Big Mac meal, addressing long-standing customer feedback on value and experience.
Shopper banned for life from Aldi and TK Maxx over boots
A UK shopper tells of her shock after being handed a lifetime ban from Aldi and TK Maxx for a bizarre misunderstanding over a pair of boots. The incident has sparked debate over retail security protocols.
Mortgage Nightmare After Bank's System Error Empties Account
Exclusive: A UK homeowner reveals how a devastating banking glitch left him unable to pay his mortgage, pushing him to the brink of financial ruin and highlighting a growing crisis in customer service failures.
Manly Cafe's 'Stoolgate' Sparks Social Media Fury
A Manly cafe is at the centre of a social media firestorm after a woman was allegedly told to give up her stool to make way for a 'better customer', igniting a fierce debate on hospitality and public shaming.
Black Scot's Viral Accent Video Challenges UK Stereotypes
A Black Scottish content creator's viral TikTok video, where he hilariously contrasts his natural accent with an 'English' one for customer service, has ignited a vital discussion on identity, race, and linguistic bias in the UK.
Sainsbury's Car Park Rated Best in the UK
A Sainsbury's supermarket car park in a quaint English town has been officially rated the best in the UK, scoring a perfect 5 stars for its cleanliness, safety, and ease of use in a new national survey.
Wetherspoon Reinstates Baked Potato After Customer Revolt
JD Wetherspoon makes a dramatic U-turn, reinstating the classic baked potato with fillings after a swift and fierce customer backlash. Pub tycoon Sir Tim Martin personally intervenes.
Urgent Matalan Recall Over Dangerous Glass Lamps
Matalan has issued an urgent product recall for two bestselling homeware items sold nationwide due to a serious safety hazard that could lead to injury.
London restaurant's 'entitlement' surcharge sparks fury
A London restaurant, Little Kitchen in Chelsea, has ignited a firestorm by adding a 10% 'entitlement' surcharge to diners' bills, claiming it compensates for 'high maintenance' customers. Patrons and industry critics have blasted the move as 'offensive' a
Aldi shopper's fury over 'dangerous' trolley design flaw
An Aldi customer has sparked a heated online debate after exposing a major safety issue with the supermarket's trolleys. The shopper's viral post highlights a design flaw that many claim is an accident waiting to happen, forcing the retailer into a defens
Ofgem fines energy supplier £1.8m for service failures
Cornwall Energy, a UK gas and electricity provider, has been hit with a hefty £1.8 million penalty by regulator Ofgem for severe customer service and billing failures, leaving thousands of households in distress.
Shopper escorted from Sports Direct in changing room row
A shopper was left humiliated after being escorted from a Sports Direct store in a dispute over changing room policy. The incident, caught on camera, raises questions about consumer rights and retail staff training.
UK Family's Disneyland Paris Trip Cancelled Over Ticket Row
A British family's eagerly awaited trip to Disneyland Paris was abruptly cancelled after the resort invalidated their tickets, citing a 'technical error', leaving them devastated and over £1,000 out of pocket.
Airlines most likely to lose your luggage revealed
New data reveals which airlines are the worst offenders for losing baggage, based on passenger complaints. Find out if your favourite carrier made the list.
Perth customer slams 'disgraceful' Australia Post service
A Perth resident has lashed out at Australia Post after a frustrating delivery ordeal, calling the service 'utterly unacceptable' and vowing to take his business elsewhere.
Arby's customers ranked among worst in fast food
A new study reveals Arby's patrons are considered some of the most difficult in the fast-food industry. Discover the surprising reasons behind the ranking.
Tradie's savage reply to bad review goes viral
A tradesman's brutally honest response to a customer's one-star review has sparked a heated debate online. Find out why his no-nonsense approach has divided opinions.
Wetherspoons worker reveals 7 secrets to hospitality success
A Wetherspoons employee shares insider tips on how to succeed in the fast-paced world of hospitality, from handling stress to mastering customer service.
Builder threatens to bury customer in concrete
A heated argument between a builder and his client escalates into threats, with the builder vowing to bury the customer in concrete. The incident, caught on camera, has sparked outrage online.
Olympian charged extra for removing pizza toppings
A British Olympian was left outraged after an Italian restaurant charged her extra to remove toppings from her pizza. The bizarre incident has sparked debate over restaurant pricing policies.
NAB account freeze leaves customers fuming
Angry NAB customers report frozen accounts and inaccessible funds, sparking outrage and demands for answers. Is your money safe?
45% of UK Consumers Suffer Poor Service
A recent survey reveals that 45% of UK consumers have experienced subpar service in the last 12 months, with long wait times and unresolved complaints topping the list of frustrations.
Best UK Banks 2024 Rankings Revealed
Discover the official rankings of the best UK banks in 2024. Find out which banks lead in customer service, digital banking, and overall satisfaction.
Asetek Forte Formula Pro: Game-Changing Sim Racing Wheel
Discover the Asetek Forte Formula Pro steering wheel, a game-changer for sim racers with its cutting-edge technology and immersive force feedback.
Starbucks tackles slow service with UK-wide changes
Starbucks announces a bold new strategy to address one of the biggest customer complaints, aiming to enhance service speed and efficiency across its UK stores.
Iceland pays customers £1 to report shoplifters
Iceland Foods introduces a controversial new scheme offering customers £1 for reporting shoplifters, sparking debate over retail crime prevention.
Server stunned by diner's 'entitled' demands
A restaurant server was left speechless after a diner handed them a list of outrageous demands. From specific seating to customised dishes, the requests have sparked debate online.
Walmart pays millions in overcharging settlement
Retail giant Walmart has agreed to pay millions in settlements after allegations of overcharging customers. Find out how this scandal unfolded and what it means for shoppers.
NJ restaurant breaks table over credit card dispute
A New Jersey restaurant sparked outrage after staff allegedly broke a family's table when their credit card was declined, leaving a mother and her children humiliated.
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