Telecoms giant BT has been forced to repay a staggering £18 million to customers after regulators discovered the company had been systematically overcharging for landline services.
The Overcharging Scandal
An investigation by Ofcom revealed that BT failed to properly implement price cuts ordered by the regulator in 2017, continuing to overcharge vulnerable customers, particularly the elderly, for standalone landline services.
Who's Affected?
The refunds will primarily benefit:
- Customers with standalone landline services (without broadband)
- Those who didn't receive the mandated price reductions
- Elderly customers who rely on landlines
Compensation Details
Affected customers will receive:
- An average refund of £50-£100
- Automatic payments - no need to claim
- Refunds via credit or cheque by December 2024
"This is a significant victory for consumer rights," said a spokesperson for consumer group Which?. "It highlights the importance of regulatory oversight in protecting vulnerable customers."
BT's Response
BT has acknowledged the error and stated: "We apologise for this mistake and are in the process of contacting all affected customers to arrange refunds with interest."
What Customers Should Do
While refunds will be automatic, customers can:
- Check their BT bills for overcharges
- Contact BT customer service with questions
- Report any concerns to Ofcom
