A young woman has been left with permanent life-changing disabilities after NHS medics failed to diagnose her with a rare spinal condition, leading to a substantial six-figure settlement and a formal admission of negligence.
Kae Burnell, now 27, experienced devastating consequences when Norfolk and Norwich University Hospitals NHS Foundation Trust missed critical signs of cauda equina syndrome during her hospital visit in February 2019.
The Missed Diagnosis That Changed Everything
Ms Burnell arrived at the Norfolk and Norwich University Hospital A&E department with severe back pain and concerning neurological symptoms, including numbness in her saddle area - classic red flags for cauda equina syndrome. Despite these warning signs, medical staff discharged her with painkillers.
Her condition rapidly deteriorated at home, forcing a return to hospital where emergency surgery was performed. However, the delayed response meant the damage had become irreversible.
Life After Medical Negligence
The consequences have been profound and permanent. Ms Burnell now lives with:
- Double incontinence requiring permanent catheter and stoma use
- Significant mobility challenges
- Chronic nerve damage and pain
- Loss of sexual function
- Psychological trauma including PTSD
'My life has been completely torn apart,' Ms Burnell told reporters. 'I went from being an independent young woman to needing constant care. The physical pain is relentless, but the psychological impact has been equally devastating.'
NHS Trust Admits Responsibility
Norfolk and Norwich University Hospitals NHS Foundation Trust has formally admitted that had cauda equina syndrome been diagnosed during Ms Burnell's initial presentation, she would have undergone emergency surgery that would likely have prevented most of her permanent disabilities.
The trust expressed deep regret for the shortcomings in her care and acknowledged the life-altering impact of their failures.
A Call for Systemic Change
Ms Burnell's case highlights ongoing concerns about patient safety within the NHS, particularly regarding the recognition and treatment of time-critical conditions.
'This isn't just about compensation,' Ms Burnell emphasized. 'I want to ensure no other family has to endure what mine has. The NHS needs better protocols for identifying cauda equina syndrome and acting immediately.'
The substantial settlement will provide for Ms Burnell's lifelong care needs, but she stresses that no amount of money can restore what she has lost.
