Dr Roman Raczka, president of the British Psychological Society, has warned that artificial intelligence cannot replicate the genuine human empathy essential to mental health care. Responding to a recent article on AI therapy chatbots, he argued that digital tools create an illusion of connection rather than meaningful interaction.
While acknowledging that AI can offer an anonymous, judgment-free space accessible 24/7, Dr Raczka stressed that such technology should complement, not replace, human-led support. He cited concerns over data privacy and the risk of over-dependence on technology.
With NHS waiting lists for mental health support at record highs, Dr Raczka cautioned against viewing AI as a magic bullet. Instead, he called for thoughtful integration of AI into existing services, alongside increased government investment in the mental health workforce to meet rising demand for timely, in-person support.
