A disabled mother has spoken of her humiliation and distress after a Department for Work and Pensions (DWP) assessor told her to 'hurry up' during a crucial benefits assessment.
Kelly, a 43-year-old from Stoke-on-Trent who lives with debilitating spinal stenosis, was undergoing a review of her Personal Independence Payment (PIP) when the incident occurred. The condition causes her severe pain and limits her mobility, making everyday tasks a challenge.
The assessor's shocking comment came as Kelly was struggling to remove her coat, a simple task made difficult by her disability. This moment of vulnerability was met with impatience rather than support, leaving the mother feeling degraded and anxious.
A Pattern of Poor Treatment
Sadly, Kelly's experience is not isolated. Her story echoes the concerns of many disabled individuals who report feeling rushed, disbelieved, and mistreated during assessments conducted by third-party companies on behalf of the DWP.
Following the assessment, the DWP made the decision to slash Kelly's benefits, a move that threatened her financial stability and independence. This decision was only reversed after she embarked on a lengthy and stressful appeals process.
The Emotional and Financial Toll
The ordeal has taken a significant toll on Kelly's mental health, exacerbating the anxiety she already lives with due to her physical condition. "It makes you feel worthless," she told the Mirror.
Her case highlights the immense pressure vulnerable people face when fighting for essential financial support. The process, designed to determine eligibility for crucial aid, often becomes a source of additional trauma for those with serious health conditions.
Kelly's victory at tribunal underscores a systemic issue where initial assessments frequently fail to capture the true extent of a claimant's disability, forcing them to navigate a complex and daunting appeals system.
