A major incident has been declared across parts of Kent and Sussex after approximately 30,000 homes were left without running water, with some residents enduring disruptions for up to five days.
Widespread Disruption and Service Failures
The crisis has forced the closure of schools and libraries that lack water, while the Queen Victoria Hospital in East Grinstead has had to conduct some appointments virtually. The disruption is concentrated in areas including Tunbridge Wells, Canterbury, Maidstone, Headcorn, and East Grinstead, where 16,500 properties are affected.
This is not an isolated event for the region. Residents of Tunbridge Wells faced a two-week water outage at the end of last year following a shutdown at a treatment centre. The Drinking Water Inspectorate later stated the shutdown was foreseen and criticised the company for failing to update infrastructure or conduct proper testing.
Utility Blames Weather, Officials Demand Action
South East Water has cited a combination of freezing conditions, which caused burst pipes, and the impact of Storm Goretti, which hampered water treatment rates. A company spokesperson apologised, stating their storage tanks were running low due to an outbreak of leaks. They confirmed they are working to balance the network and restore supplies.
The political response has been swift and critical. The Reform-led Kent County Council declared the major incident. Council leader Linden Kemkaran stated the decision was based on the escalating number of affected households and the need to prepare for further potential disruption.
Environment minister Mary Creagh met with South East Water executives, expressing her deep concern and disappointment at the deteriorating situation. She stressed the urgent need for action to restore supplies to the impacted communities.
