A father whose two-year-old daughter was diagnosed with an aggressive brain tumour has criticised EasyJet for initially refusing to refund or postpone flights for his stag party, worth £4,000.
The man, who was due to marry in June, said that every other business involved in his wedding had offered a full refund, but EasyJet insisted that only his own fare could be covered under its compassionate serious illness policy. The airline argued the other 13 members of the stag party could still travel.
After the Guardian intervened, EasyJet reversed its decision and issued a full refund to all passengers. A spokesperson said: 'Given these exceptional circumstances, our customer support team has been in contact to issue all passengers on the booking a full refund.'
The father described the initial refusal as causing 'significant additional stress' at a time when his focus was on his daughter. The airline's policy states that refunds or credits may be available in cases of sickness or bereavement, but does not specify that this applies only to the ill passenger.
