Car rental companies Hertz and Sixt are facing backlash after customers reported being charged for damages they insist never occurred. Automated vehicle inspection systems are allegedly flagging 'phantom' scratches and dents, leading to unexpected fees.
How the Scanners Work
The controversial technology uses high-resolution cameras and AI to detect even minor imperfections in rental vehicles. While designed to streamline operations, many customers claim the systems are overly sensitive, identifying marks invisible to the naked eye.
Customer Complaints Mount
Numerous renters have shared frustrating experiences:
- Being charged £200+ for 'damages' they didn't cause
- Finding no visible defects when reviewing photos
- Struggling to dispute automated findings
Company Responses
Hertz maintains their technology provides 'accurate and fair assessments', while Sixt states they investigate all disputed claims. However, consumer groups argue the burden of proof unfairly falls on customers.
Tips for Renters
To protect yourself:
- Take timestamped photos/videos before and after rental
- Request manual inspection if possible
- Review all charges carefully before payment
The controversy highlights growing tensions between automated systems and consumer rights in the rental industry.
